MoKouran 1.0.15

The MoKouran application, owned and operated by the Central Electricity Board of Mauritius (http://ceb.mu), serves as a digital platform designed to facilitate interaction between CEB and its customers. The app provides a comprehensive suite of functionalities tailored to enhance user experience and streamline account management for registered users.

Key features include the ability to:

• Manage multiple electricity accounts efficiently
• Integrate Google Maps to specify the location of each account
• Access detailed consumption trends over time
• Download account statements and billing documents
• Make bill payments via credit card securely
• Receive notifications ahead of bill due dates
• Report faults and outages promptly
• Monitor planned interruptions in service
• Follow up on requests submitted at CEB offices
• Submit inquiries and register complaints with ease

Account registration requires users to provide certain information, including:

• An email address
• A CEB Business Partner number, obtainable from CEB invoices
• A valid National Identity Card number
• One of the last three invoice numbers issued by CEB

Any individual possessing the above details can register for an account. Usage of the app is subject to acceptance of specific Terms & Conditions established by CEB. For further assistance or inquiries, customers are advised to contact any CEB Customer Service Office, with contact information available on the back of current CEB bills.

The primary objective of the MoKouran app is to provide a convenient interface for CEB customers to manage their electricity accounts and access related services seamlessly. It is targeted explicitly at consumers within Mauritius and is intended solely for use by paying customers of the Central Electricity Board.

The app is designed for external distribution, aimed at individual users rather than internal company staff or partners. No paid content or premium services are associated with its functionality; all features are accessible free of charge to registered customers.

As there are no associated fees for account registration or account management through the app, users can utilize its capabilities without financial commitment. The application was developed by an external third party on behalf of CEB to facilitate customer engagement and streamline service delivery.